Help Desk Analyst I

Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. This Help Desk Analyst role is based in the Lawndale, California area and is a short term temporary opportunity. What you get to do every single day - Diagnose recurring technical issues and implement solutions to address the root of the problems - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues Job Requirements - PC desktop/workstations experience preferred - Solid understanding of PC skills - Proficiency in printers - 3+ years of prior experience - Experience installing and configuring operating systems, networked and local printers, and business applications - Experience with IT support ticketing systems - Firm grasp of basic networking concepts - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Working knowledge of user administration and bug fixing in a client server environment

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